2024 brochure UK web - Flipbook - Page 79
FOOD
PICK-UP AND DROP-OFF POINTS & TIMES
Our dining offerings include a continental breakfast comprising an assortment of breads, cereals, juices, fruits, hot
beverages, and milk. Passengers can select from vegetarian or
non-vegetarian lunches and dinners, with Jain/Halal choices
only on a request basis. To ensure we cater to your dietary
preferences, we kindly request that passengers communicate their meal preferences when booking. It is important to
note that we cannot guarantee special accommodations for
allergies or speci昀椀c dietary requests, such as Halal, Jain meals
or food allergies. Passengers with severe food allergies or
strict dietary requirements must make suitable arrangements
before their tour. Please be aware that tap water is the only
beverage provided during meals. Our meals are typically
presented in a pre-set buffet style, and individual menu selections are unavailable. In certain instances, meals are hosted
at restaurants or hotels, featuring a set menu served in buffet
style, accompanied by tap water exclusively. Most lunches are
vegetarian; occasionally, a non-veg dish may be provided.
Meals may be served outdoors at service stations or rest
areas, where seating may be unavailable. Lunch arrangements
follow a picnic-style buffet format. On select days, you will be
provided with packed lunches or dinners tailored to the
itinerary of a speci昀椀c tour. Dinner services are typically
conducted within hotel or restaurant premises, within
separate dining facilities. Please note that preferential seating
is not offered during mealtimes, and assigned seating applies.
If Star Tours cannot provide a meal, passengers will receive a
reimbursement of 10 Euros for lunch and 15 Euros for dinner.
We retain the right to amend meal arrangements should
unforeseen circumstances necessitate such changes.
Timings provided in our brochure and on our website are for
reference only. Some pick-up points may require a supplement
charge based on minimum passenger numbers. Passengers
should arrive 15 minutes before departure, as latecomers must
arrange their own transportation to catch up with the group;
refunds for missed connections are not available. Return journeys from the continent typically arrive in Dover between
20:00 and 22:00. We then proceed to the original London
pick-up points, with an expected arrival time between 22:45
and 02:00am +1. These times are approximate and subject to
change due to traf昀椀c, border, and road conditions.
EXCURSIONS
Please note that waiting times of up to 4 hours may occur
due to high visitor volumes. These waiting times are subject to
change at the discretion of management, particularly in cases
of exceptional events, adverse weather conditions, high visitor
numbers or Force Majeure events. Access to excursions and
monuments is contingent on the type of ticket purchased, and
once you exit, re-entry is not permitted. Refunds will not be
issued in cases of restricted access due to inclement weather
or decisions by Public Authorities. Tickets are valid for
immediate entry and cannot be reimbursed in cases of loss
or theft. Some excursions may limit access due to capacity
constraints. The Eiffel Tower will have extensive queues as we
cannot purchase tickets in advance.
ADDITIONAL EXCURSIONS
Our itineraries are thoughtfully designed to provide comprehensive holiday experiences at competitive rates. Our tour
representatives and drivers occasionally offer optional excursions to enhance your journey. These excursions are priced
separately and must be paid in cash to the tour representative
before departure. Passengers can decline these additional
excursions, subject to availability and logistical feasibility. We
cannot guarantee their availability on every tour.
DIETARY, ROOM ALLOCATION &
OTHER REQUESTS
details. Apply well in advance before your trip. ETIAS is valid
for three years or until your passport expires. It allows multiple
entries for short stays in the Schengen Area. Travelers should
carry a copy of their approved ETIAS with them.
ATOL
We comply with the Package Travel, Package Holidays, and
Package Travel Regulations 2018, ensuring 昀椀nancial security
for your payments and repatriation in case of our insolvency.
The Civil Aviation Authority (ATOL number 5639) protects our
air holiday packages and 昀氀ights. Please review our booking
conditions for details. Note that ATOL protection will not cover
all the services in this brochure; inquire for speci昀椀cs.
ABTA
Star Tours frequently collaborates with intermediary agents,
such as airlines, hotels, transport companies, and other
suppliers, when arranging holidays. Passengers with speci昀椀c
requests for services provided by these intermediaries, such
as rooming preferences, seating requests, or special meal
requests, should inform Star Tours when booking. However, it
is essential to understand that Star Tours cannot guarantee
the ful昀椀lment of these requests, and passengers should
independently con昀椀rm their requests with the respective
intermediary before departure.
As an ABTA member (membership number W8770),
we assist travellers in optimising their journeys and provide
support in unforeseen situations, like refunds and repatriation
in case of insolvency. Our service aligns with ABTA’s Code of
Conduct and offers ABTA’s dispute resolution scheme, which
the Chartered Trading Standards Institute has approved. If we
can’t resolve your issue, visit www.abta.com for an easy resolution process. More info on the Code and dispute resolution
can be found at www.abta.com
ABTA No.W8770
FARAWAY TOURS
Our Faraway Tours are facilitated by local ground operators
who manage all details within various destinations. Typically,
these tours can proceed with as few as two to four con昀椀rmed
travellers, potentially without a dedicated group or tour representative. Instead, local contacts will be available for emergencies and inquiries during your tour. These local ground agents
will not be continuously present with your group. While local
agents will guide most sightseeing excursions, you may also
have free time to explore destinations independently. Seat
allocation is not assigned on these tours; passengers will be
accommodated within the vehicle based on available seats.
Sightseeing tours may involve passengers from groups not
booked through Star Tours. Meals will be provided at select
restaurants or during excursions, with restaurants conveniently located within walking distance from your hotels. Passengers will have 昀氀exibility in attending meals at their leisure.
Star Tours Bank Account Details
INR ACCOUNT / INDIA
Account Name
STAR TOURS & HOLIDAYS PVT.LTD.
Bank Name
Branch Name
HDFC BANK
MATUNGA (CR), MUMBAI
Account Number 0424 863 0000 168
IFSC Number
HDFC0000424
Swift Number
HDFCINBB
GBP ACCOUNT
Account Name
EUROPEAN TRAVEL INFORMATION &
AUTHORISATION SYSTEM (ETIAS)
STAR TOURS LTD
BARCLAYS BANK
Branch Name
ALPERTON BRANCH
Account Number 53259692
Sort Code
20 99 58
IBAN Number
GB88 BARC 2099 5853 2596 92
Swift Number
BARC GB 22
Travelers from visa-exempt countries (e.g., U.S., U.K., Canada,
Australia) will need to apply for the European Travel Information and Authorisation System (ETIAS) to enter the Schengen
Area for short stays (up to 90 days). You will need to complete a quick online application, providing personal and travel
NOTE: It may take up to 昀椀ve working days for the monies
to clear and re昀氀ect within our account. Please take a
screenshot of the payment and send it to us via email for
veri昀椀cation.
CUSTOMS & IMMIGRATION DELAYS/
ENQUIRIES
Bank Name
Star Tours cannot assume responsibility if passengers encounter delays or are detained by government departments such
as the Police, Customs, Immigration, or other authorities in the
destination country.
TERMS AND CONDITIONS
Following terms & conditions are for customers / agents /
PSA bookings with Star Tours & Holidays Pvt Ltd - and
referred herein as “Star Tours”
1. CONTRACT
1.1 All tours mentioned in this brochure are operated by Star Tours Ltd-UK.
1.2 When making a booking you will be accepting our terms & conditions, general
information and pay a 昀椀xed amount on behalf of you and all members of your
group to secure your services which is non-refundable. You must be over the age
of eighteen years old to make a booking with Star Tours. Any bookings made within
28 days of departure must be accompanied by 100% of the total tour cost to
con昀椀rm your tour services. If Star Tours accepts your booking, you will be sent a 昀椀nal
con昀椀rmation or an invoice within seven days of receipt of your booking and you will
be bounded by the terms & conditions as mentioned below as soon as a con昀椀rmation
or invoice has been provided. Hence, it is considered that you have read and accepted
all our Terms & Conditions and General Information (ref Page 78-81) when making
a booking with us.
1.3 If booking online, it is your responsibility to ensure that all entered details are
correct. If you realise that a mistake has been made after your booking has been
con昀椀rmed, you must inform us within 12 hours after the receipt of your con昀椀rmation/
invoice. If you fail to do so and subsequently wish to make amendments, the fees
mentioned in clauses 4 & 5 of these terms will apply.
1.4 If a booking is made through a PSA (Preferred Sales Agent) / travel agent, then
the respective PSA / travel agent will be responsible for all information provided /
booking / payments / cancellations / changes etc. Star Tours cannot be held
responsible for any information provided by PSA’S / travel agent booking.
Customers need to approach and liaison with the respective travel agent / PSA only.
1.5 A binding contract between us comes into existence when Star Tours con昀椀rms
your booking i.e. in person OR by email or in other cases issue and dispatch our
con昀椀rmation invoice. The terms and condition of this form will be governed by Indian
law. Law prevalent in India is applicable as part of the cause of action arises for
bookings made at of昀椀ce locations in Mumbai, Ahmedabad, Bengaluru & Chennai and
the company has a registered of昀椀ce in Mumbai. It is agreed between the parties that
in the event of disputes or differences between the parties, the exclusive jurisdiction
shall vest in Court/Forum/ Tribunal in Mumbai alone having jurisdiction to decide
the matter.
1.6 (a) All our tours operate with allocated seating, we reserve the right to assign or
reassign seats at any time, even after boarding the mode of transportation. This may
be necessary for operational, safety or security reasons but not limited to. Requests
for seating on medical grounds is at the sole discretion of Star Tours. Any indication
of your seating is for reference only and may be subject to change at any time.
1.6 (b) On limited tours front seats may be purchased, subject to availability. This offer
is only available for bookings of two on the front row and is subject to availability.
Front row seats cannot be purchased on transfer journeys. We do not allow children or
single passengers to occupy front seats. If your tour is cancelled for any reason and
front seats are not available on your new tour, you will be refunded the supplement.
No other compensation will be payable. If for any reason we cannot accommodate
your front seat request you will be refunded the supplement paid at the time of
booking only. Note : On some coaches the legroom on front seats may be slightly less
than that available on other seats due to the presence of a modesty board in front.
1.7 SUPPLIERS’ TERMS AND CONDITIONS: The service providers we partner with,
including accommodation and transportation services, have their terms and conditions.
These govern your relationship with the provider and may limit or exclude the provider’s
liability to you. These terms can be copied from our of昀椀ces or the respective suppliers.
These may apply to part or the entirety of the arrangements.
1.8 Group Bookings: To travel with speci昀椀c individuals on a tour, ensure all bookings
are consolidated under a single booking reference and share the same pickup point.
We may operate multiple coaches for our tours; hence your booking should be under
one booking form /reference and with the same pickup point.
1.9 The maximum baggage weight allowed on our Tours is not to exceed 20 Kg and
not exceeding dimensions of 90 x 75 x 43 cm / 35.5 x 29.5 x 16 ins. Only one bag is
allowed per passenger; any subsequent bags will be subject to space on the mode of
transport along with excess baggage charges. We don’t guarantee or will not accept
additional bags if carried on tour. It will be the respective clients responsibility.
1.10 Variation in Amenities: Please note that the facilities in coaches, accommodations
and other services may vary for everyone, even if they are participating in the same
tour or staying in the same hotel.
1.11 MINOR PASSENGERS: Minors cannot travel unaccompanied. They must be
accompanied by an adult over 18 or a legal guardian. a child travel consent letter
must be carried throughout the tour when a minor travels without a parent but with
a legal guardian or another family member.
1.12 Child Car Seats: Children under 11 years of age or shorter than 150 cm must
use a child car seat. It is your responsibility to provide the car seat. Failure to provide
a suitable car seat may result in denied boarding, in adherence to the laws of the
countries being visited.
2. WHAT YOU PAY & WHEN
2.1 While booking you need to pay a non-refundable booking deposit as mentioned
in the below given table. When your tour is con昀椀rmed, the remaining balance must
be paid within the time frames laid out below (including any surcharges referred to
in clause 3) to the of昀椀ce at which you made your booking; payment is de昀椀ned as
cleared in our account. Deposits per person and balance due dates are as follows:
Holiday Type
Non Refundable Deposit
Balance Due
One Day Tours
100% of holiday cost
At the time of booking
Coach Tours
(up to 5 days)
Rs.15,000/- or 25% of
holiday cost
4 Weeks prior to
departure
Coach Tours
(6 days & more)
Rs.25,000/- or 25% of
holiday cost
4 Weeks prior to
departure
Flight Tours
(with Flight)
Rs.40,000/- or 40% of
holiday cost
6 Weeks prior to
departure
FIT Tours
Rs.25,000/- or 40% of
holiday cost
6 Weeks prior to
departure
ALL OF EUROPE (AOE) : Please check with our sales team.
2.2 If you make a booking after the date on which the balance of the holiday is due,
you must pay the full holiday cost at the time of booking.
2.3 When booking online, it is important that you understand that payment at the
time of booking does not mean that your booking is con昀椀rmed. Your booking is only
con昀椀rmed when we send you the 昀椀nal con昀椀rmation of the booking. If due to lack of
availability we are unable to con昀椀rm your services after you make a payment through
the online booking portal, we will refund you any monies paid to us. Any refund owed
may take up to two weeks to re昀氀ect in your account. We cannot take responsibility
for any interest, surcharges or fees which you may incur as a result of a delay in
money transfer.
2.4 Price per person is based on 2/3 adults sharing a room. The child must share a
room with 2/3 adults. Max. occupancy is three adults (excluding infants). We have the
right to change your accommodation into split rooms. A Triple room can consist of
three single beds OR double bed with extra bed; we only guarantee a triple occupancy
and not the bed splits. Room size remains the same for triple occupancy as a double
room. Single travellers will incur a single traveller supplement.
2.5 Early Bird Offers do not apply to infants aged 0-23 months. The infant fare
covers only a seat for coach without any additional amenities. Additionally, the Early
Call us on : 1800 123 181 181 | Book Online: www.star.tours
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