2024 brochure UK web - Flipbook - Page 78
GENERAL INFORMATION
PRICES
TOUR REPRESENTATIVES
BAGGAGE
The pricing details in this brochure are per person and are
based on double occupancy, requiring at least two adults to
share accommodations. Children aged 11 and under, travelling
with two full-fare paying adults, have a discounted rate.
Infants under 23 months old will be charged for a coach seat.
For solo travellers, a “Single Supplement” fee applies. Please
note that age calculations are based on the return date of the
journey. The prices in this brochure are for indication only, and
we operate a dynamic pricing policy.
A dedicated Tour Rep or Driver oversees our escorted tours to
address any needs during your journey. Please note that they
might join you after the initial pick-up. During 昀氀ight or rail
segments of the itinerary, passengers will be unaccompanied
but will meet a tour representative at the speci昀椀ed arrival
destination. A tour con昀椀rmation will be emailed to you one
day before departure. The Tour Manager’s contact details are
shared once you join the tour. At least one person in each
group should have a reachable mobile number to ensure
smooth coordination. The tours will primarily be conducted
in English. Following the last sightseeing activity, the tour
manager may leave the group and hand over the responsibility
to our experienced drivers to ensure the group’s safe return
to England.
Our driver assists with loading and unloading one suitcase per
person, adhering to a 23kg weight limit and dimensions of
90 x 75 x 43cm. Additionally, passengers may have one hand
luggage that does not exceed 5kg and has a maximum size of
20 x 20 x 48 cm. Passengers are responsible for transporting
their luggage to and from the coach and hotel room; some
hotels may not have lifts. Luggage stored in coach lockers
will only be accessible at the hotel or 昀椀nal stop. Please note
exceeding the luggage allowance will incur a daily fee of
£10 per bag, and all luggage is stored at the owner’s risk.
Star Tours is not responsible for any luggage loss or damage.
HOTELS
Unless otherwise noted, Star Tours selects accommodations
that adhere to a 3-star rating based on national standards.
These accommodations have basic amenities, including en-suite
bathrooms and a television. Rooms around Europe offer a more
compact living space than other global regions. Guests should be
aware that baby cots are unavailable. Furthermore, many of the
hotels do not feature air conditioning, elevators, or tea-making
facilities in the rooms, and we recommend that guests carry a
portable kettle for their convenience. It is pertinent to note that
our hotels are strategically situated outside the city centre.
Be prepared for smaller spaces for guests booking triple rooms
in the UK and Europe. Sometimes, accommodation may comprise
one double and one single room rather than a traditional triple
room, ensuring space for three guests but not a predetermined
bed con昀椀guration. Triple or double rooms with a child bed option
typically feature a standard double room with a sofa bed, not
offering additional space.
ROOM CONFIGURATION
Most hotels accommodate up to three individuals per room.
For families of four, comprising two adults and two children,
one child will be provided with an extra bed, either a sofa or
a roll-away bed, while the other shares the existing bedding.
Note that:
• Extra beds are designed for single occupancy and are not
full-sized double beds.
• In EU hotels, double beds often comprise two adjoining
single beds.
• Scottish hotel rooms tend to have moderate dimensions,
potentially reducing walkable space in the event of setting up
a sofa bed in triple rooms.
Should your party include one adult and one child, the
child will incur an adult fare to of set the room cost, which is
predicated on double adult occupancy. Please plan accordingly.
(Please see below).
*For Example: if tour cost was - Adult £ 100 / Child £ 50.
YOUR FAMILY
WHAT YOU PAY
TOTAL
ROOMS
£ 200
1
1 Adult +
1 Child
£ 100 + £ 100
2 Adults +
1 Child
£ 100 + £ 100 +
£ 50
£ 250
1
2 Adults +
2 Children
£ 100 + £ 100 +
£ 50 + £ 50*
£ 300
1
2 Adults +
3 Children
You will have to pay for either a single
supplement for your third child; otherwise,
two of the children will have to upgrade to
pay adult fares. You will receive two rooms.
*If a quad room is unavailable, a reduction as mentioned in
the tour itinerary will apply. Note that such rooms have limited
space and may not be suitable for taller adults.
SINGLE TRAVELLERS
Individuals travelling alone will incur the standard adult
fare and a single supplement fee. Please note that Star
Tours cannot facilitate room-sharing arrangements with
other passengers.
CHANNEL CROSSINGS
In 2025, our coach tours will primarily operate through channel
crossing routes originating from Dover, Calais and Dunkirk and
limited departures via Eurotunnel services from Folkestone.
Star Tours retains the authority to divert tours to alternate ports
as needed. Passengers must accurately complete and submit
all required information through the new European Travel
Information and Authorisation System (ETIAS) before arrival.
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CHANGING THE ITINERARY &TIMEKEEPING
Please note that the tour rep reserves the right to modify the
itinerary as they deem 昀椀t during the tour. These changes are
usually due to unexpected delays or signi昀椀cant local events.
While travelling on organised group tours, adhering to the
timings given by the tour rep is very important. All our tours
are subject to DVSA’s driving hours governance; hence, the
passengers are responsible for ensuring all departure times
are followed. Star Tours will not take responsibility for
passengers left behind due to not adhering to itineraries
and times stated by the tour rep for any reason and any
subsequent impact this may cause 昀椀nancially or non-昀椀nancially.
The passenger must ensure that they clearly understand the
departure time from any given point. Please be aware that
itineraries, especially for 昀氀ight tours, may change. For the
most up-to-date itinerary details, please visit our website.
Additionally, please note that tour routing may be subject to
modi昀椀cation on speci昀椀c departure dates. In some cases,
the tour may operate in reverse itinerary order. Rest assured,
no sightseeing or excursions mentioned in the itinerary will be
missed unless due to holiday closures. We recommend
con昀椀rming the itinerary status before booking your 昀氀ights.
COACHES & TRANSPORTATION
Our coaches are equipped with amenities including a TV, DVD
or CD player, and air cooling systems, with most also offering
emergency toilet facilities to be used sparingly. However, be
advised that coaches on 昀氀ight tours may not have toilet
facilities and occasionally in other instances. Alternative
transport without these amenities might be utilised for speci昀椀c
transfers, denoted as UKNL, UKSH, EUDL/D, SWGP/D, SPLE,
and HDTS. Smaller transfer vehicles will not have WC. Not all
seats will have reclining facilities. To ensure a comfortable
journey, we maintain a strict no-smoking policy, which
extends to e-cigarettes and vaporisers, and prohibit alcohol
consumption on all coaches. You can only consume water
and dry snacks on the coach. Coaches will not have Wi-Fi or
charging points. Some coaches may have USB charging points.
WEATHER
Weather in Western Europe can be unpredictable, resembling
the climate in England. We recommend carrying a small
umbrella year-round and checking the average temperatures
for your destination online to pack appropriate clothing and
footwear. Be prepared for evening sightseeing as well.
CLOTHING & ACCESSORIES
Light attire complemented with a jacket or sweater for cooler
evenings is recommended in the summer months. Carry
waterproof jackets or umbrellas for sudden downpours.
Adding to your packing list, consider sun hats, cooling mist
sprays, and sun protection creams for sunny days. Adequate
footwear for the planned itinerary is essential. Equip yourself
with travel adapters for charging electronic devices, owing
to varying socket standards abroad. You might also 昀椀nd it
bene昀椀cial to bring along a compact travel iron, hair dryer
or kettle, as not all hotels offer these amenities.
LOST PROPERTY & THEFTS
Passengers are responsible for their belongings’ safety. If
something is left behind, contact the relevant supplier for
assistance. In case of theft, promptly inform the tour
representative and report the incident to local authorities for a
police report or crime reference number. To minimise risks, avoid
carrying unnecessary valuables and remain vigilant, particularly
in tourist areas susceptible to pickpockets. Comprehensive
travel insurance, including for EU citizens, is highly recommened.
Please note that Star Tours cannot retrieve lost items on behalf
of passengers or transport property across international borders,
regardless of authorisation.
WHEELCHAIRS
Star Tours does not provide specialist tours for individuals
with mobility challenges. Mobility aids such as walking aids
and manually collapsible wheelchairs can also be stored in
the baggage lockers. Bear in mind that they will need to be
collapsible. Electric wheelchairs cannot be stored on our
coaches. The driver assists with loading and unloading the
wheelchair, but passengers must be physically capable of
boarding and disembarking the coach independently.
DISTANCES & JOURNEYS
SEATING ALLOCATION
Long journeys between cities are inevitable during touring
holidays, given the extensive distances in Europe. We
encourage passengers to dress comfortably and be prepared
to spend much of the day on the coach. It is wise to have
essentials such as water, dry snacks, tissues, and medication
readily accessible in your hand luggage.
We do not accept seating requests, including medical or
personal needs. Seat assignments are primarily based on
booking numbers, with exceptions due to group size, coach
capacity, safety regulations, logistics, and other considerations.
Speci昀椀c seat guarantees are not provided, and seat
assignments are subject to change, even if communicated in
writing or otherwise. Tour representatives will provide seat
numbers only on the day of departure. Our sales team cannot
take requests, nor can they give you an indication of your seat
number. Families with children will not be seated at the front
of the coach, regardless of early bookings. Passengers with
different booking reference numbers who wish to sit together
must inform Star Tours during the booking process; this cannot
be done at a later stage.
CURRENCY
We advise passengers to obtain the necessary currency before
the tour commences. It might be challenging to facilitate
currency exchange during the tour, and the availability of
ATMs or card payment options can be restricted in some
areas. Keeping EURO change handy is recommended, as it
may be required to access toilet facilities in several European
regions. For most of Europe, Euros will be acceptable; however,
we highly recommend securing Swiss Francs for your stay in
Switzerland. UK tours will require Pounds Sterling.
CHILDREN & YOUNG INFANTS
An infant fare will be applied for families travelling with
infants under two years, with an additional nominal
supplement for 昀氀ight tours. Star Tours advises parents to
bring their coach-compatible booster seats, as we do not
provide them. We recommend carrying ready-to-use baby
milk and food since these items are unavailable at the hotels
or restaurants during the tour. Considering that not all hotels
are equipped with kettles, bringing a bottle warmer or kettle
for heating water is wise. For storage in the coach’s baggage
lockers, pushchairs/strollers must be foldable. In the interest
of safety, children are not permitted to occupy seats near the
front of the coach.
Call us on : 1800 123 181 181 | Book Online: www.star.tours
EARLY BIRD OFFERS
Early Bird Offers are contingent upon including a minimum
deposit payment within your booking. It is essential to note
that these offers are not applicable when a surcharge is levied
on the listed brochure price or if there are modi昀椀cations to the
tour itinerary. Furthermore, Early Bird Offers are not extended
to infant travellers. These offers cannot be utilised with other
ongoing promotions or voucher-based discounts. In cases
where an Early Bird offer incorporates complimentary hotel
accommodation, please consider the following conditions:
Accommodations will meet a minimum 3-star standard and will
be situated in Wembley/Heathrow or its vicinity. Hotel location
may be subject to change based on availability and logistics. It
is essential to acknowledge that hotel assignments may differ
among bookings, and there is no guarantee that individuals
travelling together will be placed in the same hotel. Room
allocations will adhere to the primary booking arrangement.
